Refund Policy
Due to the sensitive and hygiene-related nature of certain products such as soaps and scented candles, Gloon does not accept returns for these categories once the order has been successfully delivered. However, replacement is applicable only in specific cases, including if the product is received in a damaged condition, the outer packaging is tampered with, or an incorrect product is delivered. In such cases, the customer must inform us within 48 hours of delivery and share a clear unboxing video and images as mandatory proof. Without an unboxing video, replacement requests may not be approved. If approved, the replacement will be processed and shipped at no additional cost.
For all other products, including but not limited to lamps, 3D-printed products, bottle décor, table accessories, and home décor items, customers are eligible for a return within 14 days from the date of delivery. The product must be unused, in its original condition, and returned with its original packaging and tags intact. Products that show signs of use, damage, alteration, or missing packaging will not be eligible for return. Once the returned product passes quality inspection, further action will be taken as per eligibility.
Replacement requests for non-hygiene products must be raised within 48 hours of delivery in case of manufacturing defects, transit damage, or incorrect items. Approved replacements will be dispatched within 3 to 7 working days, subject to product availability.
Refunds, where applicable, will be processed only after the returned product passes internal quality inspection. Once approved, the refund will be initiated within 7 to 10 business days and credited to the original mode of payment only. Shipping charges, express delivery charges, and promotional discounts are non-refundable unless the return is due to an error from Gloon’s side.
Gloon and Dysh Designs Industry Private Limited reserves the right to approve or reject any return, replacement, or refund request after internal verification. Refunds will not be provided for damages caused due to customer mishandling, incorrect usage, or wear and tear after delivery.
To initiate a return, replacement, or refund request, customers must contact us at help@gloon.in with their Order ID, clear photos or videos of the product, and the reason for the request. Any request raised after the specified timelines may not be accepted.
By placing an order with Gloon, you agree to this Return, Replacement, and Refund Policy in full.